Shipping & Returns

Shipping & Cost

Delivery time of goods

*In stock item: 1-2 working days. (Note: Working days do not include Saturdays, Sundays and public holidays)

*Make to order : In 2-4 weeks, most of the products will be produced after the order is placed. In order to ensure stable quality, each product will be carefully checked before shipping. Thank you for your patience.

*Pre-order products for limited time events (Pre-order) : Pre-ordered products at a specified time will be shipped within the specified time according to the event (for details, please contact customer service)

 

How to ship goods

. Hong Kong Free shipping

We provide free shipping service. If you purchase any product online, we will use SF Express to send the product. You can also choose SF Smart locker to pick up the product. After the package is sent, we will provide the tracking code with an Email notification.

SF Logistics Delivery Time : 2-3 day(Working day)

(Note: Working days do not include Saturdays, Sundays or public holidays)

Product After shipping, If the pracel cannot be delivered successfully due to the wrong address provided by you, etc.,You may be necessary to pay the returned shipping fee and the re-send shipping fee. In addition, an additional 10% of the order must be paid as a product storage fee and administrative fee.

 

. Global shipping service

If necessary, please contact customer service directly for you in addition arrange.

 

．Disclaimer

The delivery time of the goods depends on the delivery situation of the logistics company. In the event of any unpredictable factors (including epidemic, weather or traffic factors), the delayed delivery service is not within the control of the company.

 

 

Returns & Exchanges

LUXQUISITE All products do not provide return and exchange services, each product will be strictly inspected and carefully packaged before shipment. However, if you find that there is a manufacturing defect when you receive the product, please contact us within 24hours to confirm the problems caused by non-human damage and the goods have not been used(Including all packaging must be complete)Later, we will arrange to provide follow-up return and exchange procedures.